Legal
Refund Policy
Last updated: June 2026
1
Standard Package (£90) — 24-hour delivery
Standard
Delivered within 24 hours
£90
Full refund if we cannot deliver within 24 hours
Full refund if application not yet submitted to UK Home Office
No refund after application submitted to UK Home Office
2
Priority Package (£99) — 15-minute delivery
Priority
Usually issued within 4 hours
£99
Full refund of our service fee if we cannot deliver within 4 hours
Full refund if application not yet submitted to UK Home Office
No refund after application submitted to UK Home Office
3
Government Fee
The £20 government fee is non-refundable once submitted to the UK Home Office. This fee is paid directly to the UK Government and is outside our control.
4
How to Request a Refund
5
Rejected Applications
We do not refund for rejected applications as the decision rests solely with the UK Home Office. However, we will review your case and may resubmit at no extra charge.